Frequently Asked Questions
Still Have Questions?
We know this is a lot of information, and these FAQs may not cover everything. Please feel free to call us with any questions you have.
We truly believe there is no such thing as a stupid question. Our goal is for you to feel completely comfortable and confident when renting from us. We are more than happy to answer your questions and walk you through anything you need help with.
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Our inventory covers a wide range of outdoor rental options designed to
fit different types of trips, from simple weekend getaways to full
family camping adventures. We offer RV rentals, tents in multiple sizes,
sleeping bags , backpacks, camping stoves, cookware, fishing gear, camp
showers, e-bikes/bikes, kayaks, and portable furniture such as chairs
and tables. Whether you want the comfort of an RV, a fully equipped
campsite, a day on the water, or an easy way to explore the outdoors,
detailed information on each rental item is available on our website to
help you choose the right setup for your trip. -
Renting camping gear is simple and can be done directly through our website. To book your rental, just select your rental dates, choose the gear or equipment you need, and complete the rental agreement. A valid government-issued ID and credit card are required at the time of booking for the security deposit.
For RV rentals where the customer will be towing the camper, we also require a valid driver’s license and proof of insurance for the vehicle that will be pulling the RV.
We recommend booking in advance, especially during peak camping seasons, to help ensure the RV, camping gear, e-bikes, kayaks, or other rental items you need are available for your trip.
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Yes. We pride ourselves on making sure our customers feel confident using the gear they rent. When you pick up your rental items, we can provide a basic demonstration on how to set up and use the equipment if needed. Just ask, and we’ll be happy to walk you through it.
When available, we also include user manuals or quick setup guides with our rentals. Our website also features instructional videos, setup tips, and helpful information for using and caring for gear during your trip.
If you have questions during your rental period, our support team is just a phone call away and ready to help with any issues or questions that may come up.
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Yes. Delivery and setup are available for RV rentals for an additional charge. In most cases, delivery and setup will be around $150, but the final cost may vary depending on the delivery location, rental duration, day of the week, schedule availability, and other trip details.
Please contact us before booking if you are interested in RV delivery and setup so we can confirm availability and provide an accurate price.
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We are located in Fredericktown, Missouri, about 90 miles south of St. Louis, roughly a 1.5-hour drive. Our area is surrounded by great outdoor destinations, including campgrounds, RV resorts, fishing spots, streams, rivers, trails, and other places to enjoy the Ozarks.
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Yes. You can rent individual camping items, full gear packages, kayaks, e-bikes, or fishing gear without renting an RV.
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A valid government-issued ID and a credit card for the security deposit are required at booking. You must be 18 years or older to rent the e-bikes
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Yes. A security deposit is required for rentals. The deposit helps cover damage, missing items, excessive cleaning, or late returns. Security deposits are released after the rental items are returned and inspected.
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This depends on the specific RV and rental agreement. If pets are allowed, additional cleaning rules or fees may apply.
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Yes. Rental items are cleaned and inspected before each rental. RVs and camping equipment are checked so they are ready for the next customer.
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Contact us right away. Normal wear and tear is handled differently than damage caused by misuse, neglect, or accidents.
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Reasonable outdoor use is expected. Excessive mud, trash, food mess, stains, smoke odor, or heavy cleaning needs may result in additional cleaning charges.
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Early pickup may be available depending on our schedule, but it must be approved ahead of time. Please contact us before your rental to confirm availability.
Late returns may result in additional charges, especially if the item is already booked for another customer after your rental period.
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Cancellations must be made at least 72 hours before the scheduled rental time to be eligible for a refund. Approved cancellations will receive a refund minus a 15% cancellation fee.
Cancellations made within 72 hours of the scheduled rental time are not eligible for a refund.
We will do our best to reschedule your rental when possible, but rescheduling is based on availability and is not guaranteed. It could end up being considered a cancelation.
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Out-of-state use may be allowed with approval. Let us know your travel plans before booking.
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Yes, they do.